Trung and I talk about our work often, as most good friends do. And what usually ends up happening is a dissection of the personalities that we both deal with in our lines of work.
Okay, it usually ends up with both of us getting drunk and then watching Midsomer Murders to yell about how much we miss Sgt. Troy, but the lead-up to that is always interesting.
One of our general themes has been to differentiate people by their bottom lines.
Despite the differences in web development and commercial plumbing, our conversations always boil down to this saying, which I think Trung really should trademark:
It’s not the job, it’s the people.
What is this person’s bottom line?
This almost always affects the outcome of the work and how many fistfights you are bound to have.
Money as Bottom Line
There are the old school folks, where the bottom line is money. There is absolutely nothing wrong with people being aware, or even prudent, about costs.
But in a sense (and based on past experiences), they are the ones who tend to reserve spending on materials or resources and almost always settle for “Good enough,” look at the end result, and however we all get there, the ends justify the means.
The bottom line is having enough resources at the very end, so that it can be spent on something else.
The tough thing, though, is when you start having awful conversations about reaching the bare minimum, and how it could also be possible to bring that standard even lower to save another $10.
I find that these people do tend to have more money, and that’s great. Because that’s their bottom line. They’re able to shell out for emergency dental work or send their kids off to boarding school. Damages that occur without home insurance could easily be paid for by the money that they saved from not getting it in the first place.
They spend more time on the same project. And maybe because they just have better focus. I really don’t know.
Convenience as Bottom Line
Then there are the Convenience as Bottom Line People, which I think I am definitely a subsect of.
I don’t think we are a particularly smart bunch, but I’ll be honest in saying that I have fewer regrets. It’s almost like I’ve spread out my stress over time, instead of collecting it all at the very end.
For this tribe, it’s more about freeing up certain resources to be able to focus on or achieve a goal. And if that means paying more for something, so be it.
And this doesn’t necessarily equate to just money or expenses. To me at least, the bottom line question is:
What is your time worth?
I would rather invest in a $1000 tool that saves me 6 hours of work than use a hand-crank or screwdriver.
I would rather pay someone to paint the apartment in a day than spending two weeks stepping in plastic dropcloths and shit, doing it on my own, and getting really shitty results. I’ve had experience with painting spaces before, and while I do consider myself capable of doing this myself, I would much rather be doing something else. Like working my actual job.
I would rather share the job, make less profit, and get it done faster and more efficiently, instead of doing everything ourselves, stretching ourselves thin to deliver a kind of passable outcome.
Not to say one is better than the other
I find that at least in my conversations with Trung, this dichotomy of people exist like people who prefer showers over baths; people who eat the soup first before noodles; or people who really like Metallica or just think that they are self-centered babies because of that documentary.
There are downsides and upsides to being either type of person. I always concede with the knowledge that I will never become rich, but also comfort myself with the idea that at least I won’t spend 90% of my life being tired or sweaty or stressed out. All of the things I hate being.
I’m pretty comfortable with where I stand on this, and I have to admit also that I kind of enjoy talking about these differences with people.
To some extent, I also see it related to the type of people who either like super focused projects or those who like various things happening at once.
“Here’s what you should do…” is probably one of those beginnings to sentences that will set me off and land me in a fistfight. I’ve come close a few times, especially with people I love the most, and we all deal with our triggers differently.
I’ve been thinking about this for a while, and I know it has and will be received with mixed reviews. I haven’t been very vocal about it because of this, but I’ve decided to do renovations on my apartment.
I get the impression that my friends think I’m wasting my money or that I just really hate my money or something. Why spend the money on a perfectly useable space? Your apartment isn’t leaking. It fits your things. Sure, some of that stuff is old, but it still works. Why bother?
“Here’s what you should do. Save your money for something else. Nobody cares about a new kitchen sink.”
Dudes, you know what? I care. A lot.
I work from home. It’s a happy joke that I am willing to play along with, but the truth is, I spend 23 hours a day on average in this apartment. I know every inch of this place by heart, and I do a lot to keep it well-maintained and loved.
I also come from a family and culture of people who love their homes. My family in Manila, we invest time and energy in our homes because it’s one of the most important things in our lives. It carries our memories and our eccentricities, physical manifestations of our habits and flaws. Our homes are a reflection of who we are. My family and I aren’t fucking nomads like the people who travel and find themselves and do whatever. I’m not Julia Roberts. I don’t do that Eat, Pray, Love shit.
Decorating and designing a home for me isn’t just a fun thing that lonely housewives or bored celebrities do. It reminds me of my mom a lot. She loved doing this shit as much as I do. I remember when she did a renovation on our first Manila house.
We had shirtless workers in and out of the house for weeks. Our shit was all over the place. I even remember being tasked with peeling off bits of wallpaper from the room I shared with my brother. She transformed this house that was originally a 1970s bungalow for a newlyweds into a family home for six.
And my sister, bless her, went slightly over-budget with renovating our new Manila house, but you know what? It’s fucking glorious. It’s a beautiful space that she worked hard to decorate, and when I saw it on my trip back, I was immediately comfortable. It was a decent house when we purchased it, but now it’s actually our home. And therein lies the difference.
She put in touches and details that considered my shirtless father (shutter blinds in his room and a full-wall built-in for his trinkets and collections) and my brother (large desk space for his computer work station and drawing area).
Our kitchen is now open and inviting, and makes you want to have breakfast with each other in the mornings. It overlooks the back yard where we can have our cousins over for BBQ’s and pool parties.
Now that I’m older, I feel like I’ve stepped into the same shoes, and our feet are the exact same size. Now that I’m actually able to accomplish this, I’m so excited to do it. If not just for the shirtless workers. But this is Canada. People here don’t work shirtless, unfortunately.
I’m not putting in a stripper pole in the middle of the room or adding an extension for a bowling alley. I’m just updating my apartment to how I’d like it to be. Sure, there are cheaper ways to do it, but I want to do it the proper way. You go spend time re-sanding and re-finishing that weirdo Craigslist tabletop with the gargoyle feet. I don’t give a shit.
Some people get new fancy cars or nose jobs, or they go travelling around the world to find themselves (again, Julia Roberts). Well, I don’t want a fucking Lexus, Trung thinks my nose is cute, and I hate flying.
This apartment helped me grow up and out of being a shitty baby from Emily Carr. It’s given me a wonderful place to appreciate Vancouver and all its fine points. It’s helped me host many dinner parties and family guests over the years. It’s a milestone that marks my responsibility and obligation, both financially and emotionally. It’s become mine.
This is something just for me, and I don’t think anybody has much of a right to tell me what I should do.
A few major things to happen this year. Some have been painful, others have not. A few wins and a few losses, but if anything, it makes me all the more excited to get to 2015.
It’s a bit tough to talk about it, but my little cousin passed away late this year.
Well, he wasn’t little, but he was definitely young. Twenty-four is not a ripe age. It’s an age of potential and possibilities, of excitement and mistakes. It’s the age where you figure out most of what you are, and solidify any wavering judgements you may be too afraid to speak about as a kid.
You discover girls and deodorant in your teens. Then you discover hard work and sacrifice and love after that. Nobody was ready for Ivan to go. That boy is so fucking special, I’m not even exaggerating a little bit. He only got to taste that first little bit of adulthood, post-deodorant and acne cream. I still get a little angry when I think about it.
Death is a sobering experience, and it feels odd going through it almost seven years to the day my own mother passed.
The crazy thing is seeing it happen again, and feeling it now, where I am again, a little bit older and a little bit more sober. Once again, perspectives shift, realizations rear their heads, and for a brief moment, there is a crack in the realm and space where you exist.
It becomes a conversation between survival and sentiment. Especially when family is involved. While some petty things are let go, others become a means to cope. There were a lot of “Fuck this, I’m doing it” decisions made, and I regret none of them.
People are constantly evolving. And I don’t mean that in just a Darwinian sense. It’s not just the physical attributes you shed, like fingernails or exfoliated skin cells, but things like bitterness and greed. Granted, these exist like fucking barnacles on some people, but even everyday penchants and persuasions can change over time. Maybe that’s why Facebook loves their algorithms, snapshots of hours, days, years before. The same day this year. The same Bat-time and the same Bat-channel.
I went home twice in a month for Ivan. First to see him in hospital, and the second for his wake. And even in the span of those two weeks, I saw extraordinary transformations within the people I loved. From small gestures to grand ones, every little thing became definitive of who they were and are at that point in time. Tragedy, an ultimate test of character, sits front row and center, and there isn’t much to do but sit alongside it and watch things unfold. Your heart swells and breaks at the same time, as all these different pieces play into each other.
And once the currents die down, you pick up what’s left and try to make sense of it all. Things slowly start towards what normal could be, albeit a little redefined, and you start acting accordingly again. It’s a little awkward at first, mainly because you’re just so fucking tired. But slowly you get a sense of where things are. They are pretty much the same, but just maybe arranged a little differently.
AND THEN YOUR CAT DIES.
Ivan’s passing hit me pretty hard. But Hugo went a few weeks after that, and it just capped off the year with an immediate sense of, “FUCK THIS FUCK THIS IT DOESN’T MATTER I’M WEARING MOM JEANS AND EATING BONBONS ALL DAY.”
The post-Hugo stuff can be saved for another day. I don’t want to spill too much candy in the front lobby this early. But suffice it to say, I am really, really looking forward to 2015.
If there were two things to take away about Nick Sherman, they were that he liked pizza very much and that he liked to complain. This was how his introduction was prefaced, and there was something fantastic about this man’s grievances.
Here’s the great thing about what we’re doing, which I think is what Nick’s talk helped me realize:
We’re in an industry that has the ability to address dissatisfaction, and we have the means to make these solutions totally universal.
Just take a second to think about that.
If the default calendar app on my phone looks like shit, which it does, I have the means and resources to build a new one for myself. If this Dolly Parton ultimate fan site is not to my satisfaction, I can create an entirely different interface for it and make the woman proud.
And as long as our version of this is out there, as a free reference for another dissatisfied person, he or she can then take it version and make it better. They can take Calendar App V2 and create Calendar App V3. They can make DollyPartonLove.biz it’s own native app.
It’s a world where your concerns are legitimate, as long as you actively address them. Knowledge will always run free, and the only thing to stop you is your own fears and lack of common sense.
How empowering is that?
When responsive web started blowing people’s minds a few years back, I remember having a conversation with my buddy Ross about it and mentioning some slight concerns I had about the effect it had on the fluidity of measures. If the measures of a page are unknown, how do you… what does… golden ratios… Bringhurst, I… how do you catch a cloud and pin it down?
Coming from a print design background, this made me nervous. It was a specific thing, and it seemed nitpicky to pursue it. And I knew that if I did, there was a very huge possibility that it would lead to more bad things to make me nervous and I didn’t want to take that pill. I, the awful coward that I am, decided to stay inside the Matrix.
Because responsive web and fluid grids were so amazing. The hype was REAL, dudes!
And then I ate a sandwich and carried on with my life.
But each time I would think about this idea of fixed type size on fluid measures, I would just kind of groan inwardly. Whenever I would test out my type sizes on websites, I could feel my butt clenching as I saw things break on smaller viewports.
Rivers formed, terrible rags that hurled widowed women and orphaned children off their awful, crooked edges. My paragraphs turned into the Mt. Pinatubo landslides of the 1990s and in my mind I knew there was nothing to be done about it.
I’m not proud of it at all, and I know it makes me look really bad. Like, wearing sweatpants and Uggs kind of bad. But guys, I did it. I compromised the design because I didn’t know how to deal with it.
I was Jodie Foster and I was trapped in that panic room of fluid walls with that chick from Twilight and everything was terrible but I didn’t know what to do.
And suddenly, ideas from people like this pizza man started popping up. Different people from all over the world were discovering new things to try, and setting the world on fire with them. They weren’t all perfect, and a lot of them were in beta mode, but it was there.
Some people were addressing widows and fixing them. Others were looking at resizing type on headlines. Other people cared about this shit as much as (or perhaps even more than) I did!
And it’s like how the cops bust in and everyone starts yelling and everyone has guns pointed and there’s something on my shirt I don’t know if it’s blood or BBQ sauce FLUSH THE WEED, LORNA—it’s mayhem for a moment, and then everyone gets a grip on the situation and then we all start thinking, “Hey, maybe this can work.”
And from this idea of banding together and knowing people who are smarter than you at other things, they made interesting things happen. With Math. And interpolation. And the Pythagorean fucking Theorem. What. The.
Suddenly there is hope. And really, all you need to do is ask. But ask nicely.
Hey, this kind of sucks. Can someone help me make this not awful?
It is this constant dissatisfaction that should really help drive this vehicle. It makes for better work, and helps idiots like me not forget what we went to school for.
So that’s kind of what I wanted to say, Nick Sherman, when I tried to start an awful conversation with you. Thanks for reminding me that it’s okay to be dissatisfied with how things are, even though everything seems amazing. Because that small bit of unease is always a gateway to something even better.
Tried to thank @NickSherman at #aeasea the other day after 5 cups of coffee. It just came out as, "Hey, Nick, f\alskejfn;ah;befh.. type."
I don’t know if this will work out well, but I’ve set myself up with the task goal of writing entries for each talk from An Event Apart, a conference I attended this week in Seattle, WA.
So in short, this will be long.
“These eggs look really weird.”
That was the first thing that was said to me on the first morning of An Event Apart in Seattle. I looked up from my cup of coffee and found a man offering a view of two very sorry looking hard-boiled eggs. They were nested rather awkwardly inside his little white bowl. He was wearing a suit, all black, and looking quite pro.
Immediately, I was made very aware of my Nike runners and that my hair was probably sticking up in some weird way or another. I tried my best to look nice. It’s just that I don’t pack for travel very well. And the blow dryer in the hotel was really strong and I didn’t use any conditioner that morning. My guess was that the heat from the blow dryer had somehow chemically compounded to lightly shellack the wisps of hair behind my ears. Did I look like Wolverine? Possibly.
“Beware!” I joked, offering him a casual bump of my elbow. Jesus Christ. Less than five minutes in and I was already literally rubbing elbows. That warning seemed more appropriate for me than his eggs, at this point.
“Oh, I’m very wary,” he replied as he gave me a friendly nod of his head and walked away.
And no sooner did I get settled down into my seat when I discovered that my friend with the doubtful eggs was actually the first speaker of the day, Jeffrey Zeldman.
It’s an interesting experience to witness people “in real life.” I put those in quotes because I feel like I sound less crazy when it’s put that way. Real life is still real life, but there’s so much discussion about “the online realm” and “profiles” and “avatars” and “digital presence.”
And my introduction to Jeffrey Zeldman at that point hand only been a pixel-based Twitter profile image of a bearded man with a toque.
And so, as our brains tend to fill in blanks (read: assume and create weird cartoonish versions of what we perceive), I had this image of Jeffrey Zeldman perpetually wearing this blue toque, walking around in parachute pants, a white sweatshirt and holding up a boom box. I don’t know. My brain works like that. I’m sorry, Mr. Zeldman. I hope that didn’t offend you. I used to wear parachute pants as well.
Anyway, my point being… I think we all have ways of looking at things as they are, or what they could be, or what we want them to be. And for me, attending An Event Apart was one of those times where the blurred lines become distinct for a moment, and the blood, sweat and tears somehow part rather pleasantly to reveal bits and gems of clarity.
I hope I’m not elevating the event to anything more than it is, like some beautiful womanly journey to self-discovery and self-awareness directed by Gary Marshall. If anything, it was more like Harry and Lloyd in Dumb and Dumber. I’m saying I’m Lloyd, my view of my career was Harry, the actual industry I was in was Mary, and Seattle was Aspen.
The Meat & Potatoes
Mr. Zeldman’s opening talk was a good primer for the event, in my opinion. It struck a chord with me—as I’m sure it did with other folks—particularly when it came to describing what we do. Describing our profession. He went on to talk about actually owning our profession—whatever we choose to call it or however we choose to define it—with the important distinction of what it is for.
To me, it’s this weird Hydra-ish monster with a billion heads, where we build things, we design things. We solve problems, we suggest fixes. We innovate, but we also tend to inundate.
And so how do you do a job, which is based almost completely on communication, when it is this difficult to communicate the very idea to someone else?
How do you communicate the act of facilitating communication? How meta.
I think the issue still stands, and particularly for me, it will probably take much longer for me to figure this shit out than the rest of the people in that room. At least they knew what the hell an SVG was on March 30th, 2014. I did not.
But I did uncover a tiny piece of the puzzle, though. And it seems to boil down to a group of misunderstood people misunderstanding a subset of their own group.
Designers have enough trouble explaining what they do to their clients. Now it seems that web designers, interaction designers, UX designers, whatever—we also have trouble explaining what we do to other designers.
We’re all designers. You’re just a different kind of designer from me.
And perhaps therein lies part of the problem. Maybe we just get too caught up in labels and roles and titles, in that we forget that we actually have shit we need to do. “Do” being the operative word.
We pile ourselves with the pressures of winning awards and accolades to help clients recognize our worth. We invent words and abbreviations that make it sound like we’re Tom Cruise in Minority Report. We’re constantly printing different versions of business cards with titles that range from “problem-solver” to “interaction designer” to “director” to “thought-gooder-doer” to “pizza-pepperoni-measurer” when all that really matters is that some person is just trying to launch a fucking nail salon with your input.
As Jeffrey pointed out, what we do is for people. Not products, not browsers, and definitely not for ourselves. Or at least it really shouldn’t be.
But how can we be evangelists of our profession, tasked with spreading the word, when all we do is check ourselves out in the mirror?
“I’m a web designer. I like to make things. I love turtlenecks and white desks. I like straight lines and a perfect grid.”
Who doesn’t like making things? What makes making things so special? My dad makes walking around in his shorts an art from.
I’m not saying defining who you are and what you love are terrible things. I love making sandwiches. I love making sweaters. I love making waffles. It’s wonderful to know these things either about you or about me. If you love typography, that is awesome. Let’s have a pint and talk about it until we die. Or let’s have a conference about it in Seattle and be comfortable speaking the same language. We’ll be in a safe space there. And there will be candy, I hear.
But all I’m saying is, in the context of our professions, our careers, our industry, to our clients and their end goals… does it, you know… matter?
Really, I don’t think it’s about us and what we do. It’s not about us at all. It’s about other people and what we can do for them. Jeffrey talked about type design and architecture, their respective products becoming vessels for meaning.
Without users, a typeface is just a bunch of letters. A skyscraper is just a tall box that gets in the way of my view of the mountains.
Good typefaces empower a graphic designer to create that bitchin’ dental office brochure. Wonderfully built houses allow parents to raise kids in them without fear that they’ll die by falling off a staircase or some shit.
Both these end products matter to someone else in the world, and we can now carry on talking about the best Sublime Text theme to use. We do our jobs and then carry on.
There’s this constant whining discussion I haveignoretune out hear from designers, both from those I know personally and those I admire from afar, and it’s always this weird complaint about how nobody understands what we do and what our profession means to the world.
Well maybe it’s because all everyone hears is, “Marcia, Marcia, Marcia.”
I don’t want to be mean-spirited, and I especially don’t want to place blame on anyone. I’m guilty of it too.
But again, there should be a safe, but separate, space for that.
Maybe we just all love what we do so much that we want other people to love it too. But guys, I’ve been telling everyone that Reba is one of the best TV shows I’ve ever seen, and it’s just as difficult to convince other people of that. I have all the DVD’s and I think Barbra Jean is an amazing character. But again, nobody cares.
And does it matter that I love Reba and you don’t?
We all struggle with how we present ourselves. (Clearly. It’s three days later, and my hair is still sticking up funny.) But as we all slog through the same shit, there’s one nugget I’ve come to realize: Maybe we’re going about it the wrong way, in that we shouldn’t be tasked with defining ourselves and pushing this onto others. Maybe we should let ourselves be defined by what we do.
Let our profession be the empty vessels that our clients can offer meaning to.
So instead of trying to quantify and box ourselves into these plastic name tags that we can all magically refer to and understand, maybe when somebody asks us what we do for a living, we can respond with more verbs than nouns, and adding “because” to put things into perspective.
“I help this guy make apps about hockey because he fucking loves sports.”
“I help these two women run an events company about knitting because they fucking love knitting.”
“I help these music nerds show off their performances online because they are fucking amazing.”
Aren’t these more interesting to talk about? It brings everyone on the same level and makes it easier to get shit done.
And then we can stop relying on clever catchphrases we invent, and instead count on the kind words that our clients extend to their friends and colleagues.